RESQ FAQ

Frequently asked questions - FAQ

We have some of the most knowledgeble partners and customers in the world and when they ask something - it is important!

 

We have gathered the most frequently asked questions to give you clear, reliable answers about RESQ evacuation and rescue equipment.

If you need more help, our team is here to support you.

RESQ SOLO X

 

What is SOLO X designed for?
SOLO X is designed for one-person emergency self-evacuation from elevated structures. It provides a controlled descent method when standard access routes are unavailable or unsafe.
Is SOLO X a self-rescue device or a team rescue system?
 SOLO X is a personal self-rescue device. It is not intended for structured team rescue operations or casualty lifting.
How does “connect and go” evacuation work?
 “Connect and go” describes a simplified workflow in which the user connects the device to their harness and anchor point, transfers load to the system, and initiates descent with minimal operational steps.
What is the difference between an automatic and a manual descent device?

Automatic descent devices prioritise reduced user actions during emergencies. Manual descent devices allow active speed and positioning control but typically require higher competence and decision-making during use.

SOLO X follows the automatic principle for simplified emergency response.
Where are personal evacuation devices typically used?
Personal evacuation devices are used in wind turbines, towers, masts, industrial structures, rooftops, cranes and similar environments where emergency descent from height may be required.
What should we consider when choosing a personal evacuation device?

Key considerations include:

  • Required descent height

  • User weight range

  • Competence and training model

  • Storage readiness

  • Inspection and maintenance routines

  •  Compatibility with your documented rescue plan

  • Applicable standards and certifications
Does SOLO X come in different configurations?
Yes. SOLO X can be configured to match site procedures and working environments, including variations such as friction setup or rope-lock configuration options.
How much training is needed for SOLO X?
Training requirements depend on local regulations and site policy. Users should be competent, follow documented procedures and practise deployment so actions remain reliable under stress.

RESQ RED PRO X

 

What is RED PRO X designed for?
RED PRO X is designed for team-based rescue and evacuation methods where one person assists another and structured casualty handling is required.
When do you need a team rescue system rather than a self-rescue device?
A team rescue system is required when a casualty cannot self-evacuate, when repositioning or lifting is necessary, or when the rescue involves multiple operational steps.
What is the difference between rescue lifting and evacuation lowering?
Rescue lifting helps reposition or raise a casualty to clear obstacles or reach a safer point. Evacuation lowering focuses on controlled descent to safety. Some systems support both within one defined method.
What does “two-user evacuation” mean?
Two-user evacuation refers to rescue configurations involving two people in the system, such as rescuer and casualty, within defined limits and procedures.
Why are there multiple RED PRO X configurations?
The core platform remains consistent, while configurations differ in carry format and included components to match different site layouts, storage preferences and deployment needs.
What is powered rescue?
Powered rescue refers to using tool-assisted or powered methods for lifting or repositioning as part of a structured rescue procedure.
Is the RESQ UP Tool Kit part of RED PRO X?
RESQ UP is an accessory designed to integrate with RED PRO X for portable lifting solutions. It complements the system rather than replacing it.

RESQ SMARTLINE X

 

What is a manual evacuation device?
A manual evacuation device allows the user to control descent speed using a friction or brake mechanism. It enables precision handling during descent.
When is a manual descent device preferred?
Manual control is often preferred when the descent path includes obstacles, restricted openings, structural elements or repositioning steps that require active manoeuvring.
Who is SMARTLINE X designed for?
SMARTLINE X is designed for trained users and teams operating in complex structures where controlled handling is part of the rescue method.
What does “best below 100 metres” mean?
“Best below 100 metres” indicates suitability for typical rescue routes at moderate heights where manoeuvrability and controlled positioning are prioritised.
Can manual evacuation devices be used for assisted rescue?
In some rescue methods, manual control can support assisted evacuation and repositioning, provided the system and procedure are designed accordingly and users are trained to execute the method safely.
What competence is required for manual evacuation equipment?
Manual equipment typically requires higher competence than automatic systems. Organisations should define training frequency, drills and assessment criteria to ensure reliable performance.
What is the EL/TELE version?
EL/TELE refers to a configuration designed for specific pole and tower rescue methods, commonly associated with certain regional working practices.
What is Quick Access packaging?
Quick Access packaging is designed to allow rapid opening and deployment of the rescue kit during an emergency.